Frequently Asked Questions

FM outsourcing includes managing the maintenance of your premises to ensure your staff have all of the essential elements they need to carry out their roles effectively. You can outsource a single service or find a total fm solution.

FM outsourcing may lead to a leaner, more efficient organisation that can concentrate on their core business.

Many companies are now realising the time that is taken and needed inhouse to manage the upkeep of a commercial business or property, and that this takes a huge amount of time away from managers that could be better spent doing the job they are employed to do. More and more companies are moving away from having an employed general handyman who can do bits and pieces as and when, and moving to a fully integrated, cost-effective management solution which has the skills and trades to cover all aspects of your properties upkeep and maintenance.

Benefits include:

• Cost-effective property maintenance
•  Timely and planned hardware servicing and repairs
•  Monthly management costs which can be planned into budget spend
•  Skilled tradespeople for each job
•  A safe and effective working environment in line with all Health & Safety legislation
•  Managers can effectively do the job they are employed to do rather than arrange and plan contractors, repairs and maintenance
•  A well-maintained property creates a safe working environment, reduces energy costs and ensures all areas of the business can function smoothly and efficiently.

A professional facilities management service will work closely with you to learn and understand your business services and strategy and everything they need to know about your property. Your contract and their delivery should be reviewed regularly in the first 3 months and if it is going well and you are happy with how it is going then you could move to bi-monthly performance review meetings.

It all depends on yours and your business needs and how big your property and grounds are as to how often you would want to review your provision. The solutions they supply should be bespoke to your business and property’s individual and changing needs.

Quality control checks on Facilities are done on regular schedules of hourly, daily, weekly, monthly, etc basis for various aspects of every facility we manage. At Utilica, we consistently satisfy the needs and exceed expectations of our valued Interested Parties by providing professional facility management services for our clients.

We are fully committed to the provision of Quality Facility Management Services in line with acceptable International Standards and Best Practices. We are committed to delivering:

•  A Rapid, Reputable, Responsive & Professional Service
•  Dedicated Engineers on call 24hrs a day, 7 days a week, 365 days a year
•  Emergency Call-outs 24hrs a day, 7 days a week, 365 days a year
•  Our Engineers routinely fix 90% of breakdowns during their initial visit
•  Planned Maintenance & Servicing for all your properties hardware
•  Project Design
•  Planning & Installation Services

Our facility management offices are always open to take care of our client needs. If there are problems talk to them and they will attend to it immediately. You may also contact or customer relations via tel.: +971 55 9911551 or support@utilicafm.com

It is our policy to ensure that clients enjoy complete attention from our team of experts. We therefore provide priority responses to all client emergencies within the same hour. This is our service promise and we hold it as an important aspect of our facility management services.

Broadly speaking we can save money by creating and managing a more effective team for you both on and off site. However, every organisational contract is unique. So, cost savings will depend on what services you take, pre-agreed SLAs as well as how compliant your current FM service delivery currently is.

When work is received it is assigned to one of five priority levels. Within each priority level work is assigned primarily on a first-in, first-out basis, subject to coordination of work and availability of time, materials and human resources. As requests are received, they will be scheduled according to the following priorities.

In general, there are no costs associated with routine maintenance at Utilica. With the case of vandalism or misuse of a building component, costs will be the responsibility of the identified individual or department.

Also, it is important to understand the difference between routine maintenance and a project or renovation requested by a staff for a personal space. The following types of services are a partial list of those paid for by the requesting department:

•  Installing special or dedicated department equipment
•  Maintaining special or dedicated department equipment
•  Furniture or work stations
•  Appliances
•  Office painting
•  Carpeting replacement

Yes. Only the guarding services. Rest all the services like CCTV, Fire hydrants, Speed Breakers, Sign Boards, Intercoms are managed by utilica facility management services. We take the complete responsibility of the security services.

Provide a system to prioritize the use of limited staff and financial resources.

Provide equitable treatment to all customers.

When work is received it is assigned to one of five priority levels. Within each priority level work is assigned primarily on a first-in, first-out basis, subject to coordination of work and availability of time, materials and human resources. As requests are received, they will be scheduled according to the following priorities.

In general, there are no costs associated with routine maintenance at Utilica. With the case of vandalism or misuse of a building component, costs will be the responsibility of the identified individual or department.

Also, it is important to understand the difference between routine maintenance and a project or renovation requested by a staff for a personal space. The following types of services are a partial list of those paid for by the requesting department:

•  Installing special or dedicated department equipment
•  Maintaining special or dedicated department equipment
•  Furniture or work stations
•  Appliances
•  Office painting
•  Carpeting replacement